Cancellation & Refund Policy

At 1st Escape, we carefully prepare every order before it is shipped. Please read our cancellation and refund policy below before placing your order.

Order Cancellation

Orders can be cancelled only before they have been processed or dispatched.

If you wish to cancel your order, please contact us as soon as possible with your order number.

Once an order has been dispatched, it cannot be cancelled.

Refunds for Cancelled Orders

If your cancellation request is approved before dispatch, the applicable refund will be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos showing the condition of the package and product.

We will review the issue and, where applicable, provide a suitable resolution.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery with your order number and relevant photographs.

We will review the issue and assist you with the next steps.

Non-Returnable Products

Due to the nature of our products, items that have been used, coloured, damaged after delivery, or altered by the customer may not be eligible for return or refund.

Products that are delivered correctly and are not defective or damaged may not be eligible for a refund simply due to a change of mind.

Refund Processing

Once your refund has been approved, it will be initiated to the original payment method used for the order.

Please note that the time taken for the refund to appear in your account depends on your bank or payment provider and may take several business days.

Shipping Charges

As we currently offer free shipping across India, no shipping charges are collected on eligible orders.

If an order needs to be reshipped due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please reach out to us at:

Email: support@1stescape.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

Thank you for choosing 1st Escape.