Cancellation & Refund Policy

At 1st Escape, we want you to have a smooth shopping experience. Please read the following policy before placing your order.

Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact us at [YOUR EMAIL ADDRESS] with your order number as soon as possible.

Once an order has been dispatched, it cannot be cancelled.

Returns & Refunds

As our products are physical items, we accept returns or replacements only in cases where the product arrives damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging, where applicable
  • A brief description of the issue

This helps us review the issue and resolve it as quickly as possible.

Damaged or Incorrect Products

If your claim is approved, we may offer a replacement or refund, depending on the circumstances and availability of the product.

If a replacement is arranged, we will provide further instructions regarding the return of the affected product, where required.

Refunds

Once a refund has been approved, the applicable amount will be refunded to the original payment method used for the order.

Refund processing times may vary depending on the payment provider or bank.

Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products damaged after delivery due to misuse or improper handling
  • Products showing signs of intentional damage
  • Requests made after the applicable reporting period
  • Change-of-mind requests after an order has been dispatched

Shipping Charges

Original shipping charges, where applicable, may not be refundable unless the return or refund is due to an error on our part or another eligible issue.

Contact Us

For cancellation, return, or refund-related queries, please contact us at:

Email: [YOUR EMAIL ADDRESS]

Please include your order number so we can assist you promptly.